User: "ORD-1234" -> State = PROCESSING. Validate order -> valid.
Bot: "Your order was delivered yesterday. What issue do you see?" -> State = COLLECTING_INPUT. Context = order_id: "ORD-1234", stage: "issue_type" botx dialog
1. Introduction: What is Botx Dialog? Botx Dialog is not a single software application but rather a communication protocol and architectural pattern designed to facilitate structured, stateful, and bidirectional conversations between bots (automated systems), human agents , and end-users across multiple messaging channels. User: "ORD-1234" -> State = PROCESSING