Copc Dll Page

double __stdcall CopcGetServiceLevel(const char* skillGroup) // Dummy implementation: always return 85.0% // Real: compute answered within threshold / total offered return 85.0;

cl /LD /DBUILDING_COPC_DLL copc_dll.c /FeCOPC.dll COPC DLL

int __stdcall CopcLogEnd(const char* interactionId, int abandoned) for (int i = 0; i < activeCount; i++) if (strcmp(activeInteractions[i].interactionId, interactionId) == 0) time_t now = time(NULL); double handleTime = difftime(now, activeInteractions[i].startTime); // In real COPC: update handle time, service level stats char buf[256]; sprintf(buf, "End %s, abandoned=%d, handle=%.2f sec", interactionId, abandoned, handleTime); logEvent(buf); // remove by swapping with last activeInteractions[i] = activeInteractions[--activeCount]; return 0; i++) if (strcmp(activeInteractions[i].interactionId

Below is a of a Windows DLL written in C that could serve as a starting point for COPC-related functionality (like logging an interaction, tracking service level, or computing adherence). double handleTime = difftime(now

// Get current service level for a skill (e.g., % answered within X seconds) COPCDLL_API double __stdcall CopcGetServiceLevel(const char* skillGroup);