Kofi held the power button for 15 seconds. The screen stayed frozen. “It won’t turn off normally,” he said. “So we force it. We let the battery drain or use the button combo.” He unplugged the charger. “Remember—if the phone is on, you want it completely off before starting.”
The old man nodded gravely.
“There,” Kofi whispered. “The secret menu.” How to Hard Reset ITEL P36
Mr. Luthando squinted. “It looks like a hacker’s terminal.”
“Volume keys move the cursor. Power button selects,” Kofi instructed. He pressed twice until the blue bar highlighted Wipe data/factory reset . Kofi held the power button for 15 seconds
“Now press Power.”
Mr. Luthando placed the ITEL P36 back on the window ledge. Rain still tapped the glass. He opened the camera app, aimed it at the garden outside—where new marigolds were blooming—and took the first photo of the phone’s second life. “So we force it
Kofi looked at his grandfather. “Once I press Yes, all your photos, contacts, apps—gone. Only what came with the phone remains.”