| Symptom/Scenario | Reason | |------------------|--------| | Child under 3 months with fever | Risk of serious infection | | Symptoms >7 days (or longer than product label says) | Need reassessment | | Pregnant/breastfeeding | Medicine safety changes | | Taking prescription meds (especially warfarin, lithium, methotrexate, digoxin) | Risk of interactions | | First-time migraine with aura | Could be other cause | | Blood in urine/stool, unexplained weight loss | Possible serious condition | | Allergy to multiple drugs | Risk of cross-reactivity |
Q: A customer wants a cough medicine for their 4‑year‑old. What should you do first? A: Ask “Who is it for?” (check age) – some products not licensed under 6 years. Then use WWHAM. 2. Referral to the Pharmacist (When to say “I need to ask the pharmacist”) You must refer in these red flags : npa medicine counter assistant course answers
What do you do if a customer asks for a medicine by name, but you notice it’s been recalled? A: Do not sell. Inform customer of recall, apologise, and refer to pharmacist for alternative or advice. Then use WWHAM
The NPA MCA course is designed for staff selling over‑the‑counter (OTC) medicines. The final assessment is multiple‑choice. This guide helps you understand the type of answers expected. 1. Core Principles – The 7 Questions to Always Ask (WWHAM) You will be tested on the WWHAM structure when handling symptoms: A: Do not sell